Terms and Conditions
Easy - easy.one and my.easy.one

Version 1.0 - Effective Date: April 1st, 2026

These Terms and Conditions ("Terms") govern your access to and use of the websites easy.one and my.easy.one (together, the "Site") and the Easy platform, software, hosted instances, and related services (collectively, the "Service"), operated by SMART APPS LIMITED, trading as Easy ("Easy," "Company," "we," "us," or "our"), with its registered office at Flat/RM 901, 09/F, Hing Yip Commercial Center, 272-284 Des Voeux Road Central, Hong Kong.

IMPORTANT - READ CAREFULLY. By creating an account, completing a purchase, accessing your hosted instance, or otherwise using the Site or the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site or the Service.

ALL SALES ARE FINAL. NO REFUNDS ARE PROVIDED FOR ANY REASON. See Section 6.

1. Acceptance and Record of Agreement
1.1. You accept these Terms by any of the following: (a) checking an acceptance box during checkout or signup; (b) completing a purchase; (c) accessing or using the Service or your hosted instance.

1.2. When you accept these Terms, we record the date and time of acceptance, the version of the Terms accepted, your account identifier, and your IP address. You agree that this record constitutes valid evidence of your agreement.

1.3. Access to portions of the Service may require acceptance of additional terms ("Specific Terms"). Where Specific Terms conflict with these Terms, the Specific Terms govern for that portion of the Service.

2. The Service
2.1. Easy is a software platform that provides AI-powered agents, automation, and related tools, delivered through hosted instances provisioned for each customer.

2.2. The Service relies on third-party infrastructure providers (data centers, cloud hosting) and third-party artificial intelligence model providers ("Third-Party Providers"). We do not control Third-Party Providers and are not responsible for their availability, performance, security, pricing, or conduct.

2.3. We may modify, add, or remove features of the Service at any time. We will make reasonable efforts to keep the Service operational, but we do not guarantee uninterrupted availability. Planned maintenance, emergency maintenance, Third-Party Provider outages, and events beyond our reasonable control may cause downtime.

3. Eligibility and Account Registration
3.1. You must be at least 18 years old and capable of forming a binding contract to use the Service.

3.2. You agree to provide true, accurate, and current registration information and to keep it updated, including a valid email address.

3.3. Your account is for your use only. You are responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately at hello@easy.one of any unauthorized use.

3.4. We reserve the right to verify your account information at any time and to suspend or terminate accounts that cannot be verified or that breach these Terms.

4. Subscriptions, Billing, and Payment
4.1. Access to the Service requires payment of the fees for the plan you select ("Subscription"). Fees, plan features, and billing intervals are stated at the point of purchase.

4.2. Automatic renewal. Subscriptions renew automatically at the end of each billing period for the same duration (monthly plans renew monthly, annual plans renew annually) until cancelled in accordance with Section 7.

4.3. Payments must be made by a payment method we accept, from a payment source on which you are the named account holder.

4.4. Late or failed payment. If full payment is not received on the billing date, your account may be placed in a suspended state and access to the Service withheld. Your account data will be retained for a grace period of 30 days. If the outstanding balance is paid within the grace period, access is restored. If it is not, your account and all associated data, including your hosted instance and all content stored within it, may be permanently and irreversibly deleted.

4.5. We may change our fees with at least 30 days' notice. Continued use of the Service after a fee change takes effect constitutes acceptance of the new fees.

4.6. You agree to pay all reasonable costs, including attorneys' fees, that we incur in collecting past-due amounts.

5. Chargebacks and Payment Disputes
5.1. You agree to contact us at hello@easy.one to resolve any billing issue before initiating a chargeback or payment dispute with your bank or payment provider. Genuine billing errors (such as a duplicate charge) will be corrected promptly.

5.2. We maintain records of account signup, terms acceptance (including version, timestamp, and IP address), and Service usage. You agree that we may submit these records to payment processors, banks, and card networks as evidence in any payment dispute.

5.3. Initiating a fraudulent or unjustified chargeback constitutes a material breach of these Terms and may result in immediate termination of your account without refund, deletion of your data following the notice in Section 4.4, and recovery of the disputed amounts, chargeback fees, and collection costs.

6. Refund Policy - All Sales Final
6.1. ALL SALES ARE FINAL. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PAYMENT, FOR ANY REASON. This applies to, without limitation:

initial purchases and all recurring subscription payments (monthly, quarterly, or annual);
partial billing periods and unused time on a Subscription;
dissatisfaction with the Service or its features;
downtime, interruptions, or data loss;
changes to features, plans, or pricing;
failure to cancel a Subscription before its renewal date;
account suspension or termination resulting from a breach of these Terms.
6.2. To avoid being charged for a renewal, cancel your Subscription before your next billing date as described in Section 7. Cancellation stops future charges; it does not entitle you to a refund of charges already made.

6.3. Nothing in this section limits any rights you may have under mandatory applicable law that cannot be excluded by agreement.

7. Cancellation Policy
7.1. How to cancel. You may cancel your Subscription at any time by emailing hello@easy.one from your registered email address, including: the product or plan purchased; your receipt or transaction ID; the date of purchase; and the email address on the account. We will confirm your cancellation by email, and your cancellation is effective only once you receive that confirmation.

7.2. Service continues to the end of the billing period. Upon cancellation, your instance and Subscription remain active until the end of the billing period you have already paid for. Your Subscription will not renew, and no further payments will be taken.

7.3. No refunds on cancellation. Payments already made are not refunded (see Section 6).

7.4. Your data after cancellation. When your billing period ends, your hosted instance is deactivated. Your Data (as defined in Section 8) is retained for up to 30 days after deactivation, after which it is permanently and irreversibly deleted. Export your data before your billing period ends using the export and backup tools in your instance.

8. Your Data Is Your Responsibility
8.1. You are solely responsible for your data. "Your Data" means all files, content, configurations, credentials, agent memory, and any other information you upload to, generate within, or store on the Service or your hosted instance.

8.2. We are not responsible for the loss, corruption, deletion, or unavailability of Your Data, for any reason. Hosting infrastructure can fail. Software defects can occur. AI systems can modify or delete data (see Section 9). You accept these risks as a condition of using the Service.

8.3. You must keep your own backups. The Service includes export and backup tooling, and you are advised - continually and as a condition of use - to regularly back up all important data to storage under your own control. If you do not maintain backups, you bear the entire risk of data loss.

8.4. We make no commitment to retain Your Data after termination, cancellation, expiry of the grace period in Section 4.4, or deletion of your account.

9. Artificial Intelligence Disclaimer
9.1. The Service is built on large language models and autonomous AI agents. By design, these systems take actions on your behalf, including creating, modifying, sending, and deleting content and data.

9.2. AI systems are probabilistic and can behave unpredictably. You acknowledge and agree that: (a) AI agents may produce inaccurate, incomplete, or harmful output; (b) AI agents may modify or delete Your Data, misconfigure systems, or take actions you did not intend; (c) output of the Service does not constitute professional, legal, financial, or medical advice; and (d) you are responsible for supervising and reviewing the actions and output of AI agents operating under your account.

9.3. We are not responsible or liable for any act, omission, output, or consequence of any AI system within the Service, including damage to or loss of Your Data, actions taken against third parties, or costs incurred through agent activity.

10. Security
10.1. We make commercially reasonable efforts to secure the Service. However, no system connected to the internet is secure, and we do not guarantee the security, privacy, or integrity of Your Data.

10.2. You acknowledge that anything you store on or transmit through an internet-connected service is potentially vulnerable to unauthorized access, interception, or public disclosure, and you agree that we are not responsible or liable for any unauthorized access to, disclosure of, or loss of Your Data.

10.3. Do not store data on the Service whose disclosure or loss you cannot afford. You are responsible for assessing whether the Service is appropriate for the sensitivity of Your Data and for complying with any data protection obligations that apply to you.

11. Acceptable Use
You agree that you will not, and will not permit any third party to:

use the Service for any unlawful, fraudulent, or malicious purpose;
attempt to probe, scan, breach, or test the vulnerability of the Service or any related system without our prior written consent;
use the Service to send spam, distribute malware, or conduct attacks against any system or person;
infringe the intellectual property, privacy, or other rights of any third party;
resell, sublicense, or white-label the Service without a separate written agreement with us;
reverse engineer, decompile, or copy the Service or any part of it, except as permitted by law;
impose an unreasonable load on the Service's infrastructure or interfere with other customers' use of the Service;
use the Service to develop a competing product.
We may suspend or terminate your account immediately and without notice for breach of this section, without refund.

12. Intellectual Property
12.1. We and our licensors retain all right, title, and interest in and to the Service, the Site, and all related intellectual property. You receive only the limited, non-exclusive, non-transferable right to use the Service for the duration of your paid Subscription, subject to these Terms.

12.2. You retain ownership of Your Data. You grant us a limited license to host, process, transmit, and display Your Data solely as necessary to provide the Service.

12.3. If you submit feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

13. Suspension and Termination
13.1. We may suspend or terminate your access to all or part of the Service at any time, without notice, if we believe in our sole judgment that you have breached or may breach these Terms, if required by law, or to protect the Service or other customers.

13.2. You may terminate by cancelling your Subscription in accordance with Section 7.

13.3. On termination for any reason: (a) you will not receive any refund; (b) you remain liable for all accrued charges, including the full fee for the billing period in which termination occurs; and (c) we may delete Your Data and your hosted instance, subject to the grace period in Section 4.4 where applicable.

13.4. Sections that by their nature should survive termination (including Sections 5, 6, 8, 9, 10, 12, and 14-18) survive termination.

14. Disclaimer of Warranties
THE SERVICE AND ALL MATERIALS ON THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE AVAILABLE, UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA STORED ON THE SERVICE WILL BE SAFE FROM LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS.

15. Limitation of Liability
15.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EASY OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE THEORY OF LIABILITY.

15.2. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.3. IF YOU ARE DISSATISFIED WITH THE SERVICE OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.

16. Release and Indemnification
16.1. You release Easy, its officers, employees, agents, and successors from all claims, demands, and damages of every kind, known or unknown, arising out of or in any way connected with the Service, including loss of or damage to Your Data and the conduct of AI systems.

16.2. You agree to defend, indemnify, and hold harmless Easy and its officers, employees, agents, and contractors from any liability, loss, damage, cost, or expense (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) Your Data; (c) your breach of these Terms; or (d) your violation of any law or third-party right.

17. Changes to These Terms
17.1. We may modify these Terms from time to time. When we do, we will post the updated Terms with a revised version number and effective date, and notify you by email to your registered address.

17.2. If you object to updated Terms, you must notify us at hello@easy.one within 7 days of the notice and stop using the Service. Otherwise, your continued use of the Service after the effective date constitutes acceptance of the updated Terms. We may also require affirmative re-acceptance within the Service, which will be recorded as described in Section 1.2.

18. Governing Law and Dispute Resolution
18.1. These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

18.2. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong, the number of arbitrators shall be one, and the language of the arbitration shall be English.

18.3. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. No claim may be brought more than one (1) year after the cause of action arose.

18.4. Nothing in this section prevents either party from seeking injunctive or other equitable relief for infringement of intellectual property rights.

19. General
19.1. Entire agreement. These Terms, together with the Privacy Policy and any Specific Terms, constitute the entire agreement between you and Easy regarding the Service.

19.2. Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

19.3. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

19.4. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19.5. Force majeure. We are not liable for any failure or delay caused by circumstances beyond our reasonable control.

20. Contact
SMART APPS LIMITED (trading as Easy) Flat/RM 901, 09/F, Hing Yip Commercial Center 272-284 Des Voeux Road Central, Hong Kong Email: hello@easy.one